Terms & Conditions

Last Updated: 14.09.25

Welcome to Zuna Host. By using our services (domain registration, web hosting, email hosting, reseller hosting, VPS, dedicated servers, SSL, and related services), you agree to the following Terms & Conditions. Please read them carefully.

If you do not agree, you must not use our services.

1. General Information

• These Terms & Conditions (“Terms”) govern your use of Zuna Host services.
• Our company is registered in Bangladesh and all agreements are subject to the laws of Bangladesh.
• By creating an account, purchasing, or using our services, you agree to be bound by these Terms.

2. Services Provided

Zuna Host offers:

• Domain registration (subject to ICANN and registry rules).
• Shared, Reseller, VPS, and Dedicated Hosting services.
• SSL certificates, email hosting, and related add-ons.
• Customers may resell hosting services under permitted reseller plans.

3. Payment & Billing

• We accept bKash and Stripe as payment methods.
• All fees must be paid in full before service activation or renewal.
• Domain registration fees are non-refundable once a domain has been purchased.
• Hosting services include a 15-day money-back guarantee, valid only if the request is made within 15 days of purchase (excluding domain fees, SSL, or other third-party services).

4. Customer Responsibilities

You agree to:

• Use our services only for lawful purposes.
• Not host or promote illegal, harmful, or restricted content, including but not limited to:
  • Spam, phishing, or fraud
  • Malware, viruses, or hacking tools
  • Adult or pornographic material
  • Copyright-infringing or abusive content
• Maintain the confidentiality of your account credentials.
• Ensure your website and scripts do not compromise server security or performance.

Violation of these rules may result in immediate account suspension or termination.

5. Account Suspension & Termination

We reserve the right to suspend or terminate accounts in the following cases:

• Non-payment or overdue invoices.
• Violation of these Terms or applicable law.
• Abuse of server resources or fair-use violations.
• Security risks or complaints from third parties.

Suspension does not remove your responsibility to pay outstanding invoices.

6. Uptime Guarantee & Liability

• Zuna Host offers a 99.9% uptime guarantee on hosting services.
• This guarantee does not cover downtime caused by:
  • Customer errors or misconfigurations
  • Issues with third-party software or scripts
  • Force majeure events (natural disasters, government actions, etc.)
• Zuna Host’s liability is limited to the amount paid for the service during the affected period.
• We are not responsible for indirect damages, including lost profits, revenue, or data.

7. Refund Policy

• Hosting services: 15-day money-back guarantee applies.
• Domains, SSL certificates, and third-party services are non-refundable.
• Refund requests must be submitted via our support system within 15 days of purchase.

8. Arbitration & Dispute Resolution

• Any disputes shall be resolved through binding arbitration in Bangladesh.
• Customers agree not to pursue class-action lawsuits against Zuna Host.
• Arbitration decisions will be final and legally binding.

9. Data Protection & Privacy

• Your use of our services is also governed by our Privacy Policy.
• We comply with international data protection laws, including GDPR and CCPA.

10. Fair Use Policy

• “Unlimited” hosting or bandwidth is subject to fair use.
• Accounts using excessive resources that affect server performance may be restricted or suspended.

11. Changes to These Terms

• Zuna Host may update these Terms from time to time.
• Continued use of our services after changes means you accept the updated Terms.

12. Contact Us

For questions regarding these Terms, please contact:

Zuna Host
📧 Email: support@zunahost.com
🌍 Website: www.zunahost.com
📞 Phone:
🏢 Address: