Refund Policy

Last Updated: 14.09.25

At Zuna Host, we want our customers to feel confident when purchasing our services. This Refund Policy explains when you are eligible for a refund and under what conditions refunds are not available.

1. Hosting Services Refund

• All hosting services (Shared Hosting, Reseller Hosting, VPS, and Dedicated Servers) are covered by our 15-day money-back guarantee.
• If you are not satisfied with your hosting service, you may request a refund within 15 days of your initial purchase.
• Refunds will be issued to the original payment method used (bKash or Stripe).

2. Non-Refundable Services

Certain services are non-refundable, including but not limited to:

• Domain registrations, renewals, and transfers (once a domain is purchased, it cannot be refunded).
• SSL certificates and other third-party services.
• Add-on services such as website builders, licenses, or software installations.

3. Renewal Payments

• Renewal fees for domains, hosting, or other services are non-refundable.
• To avoid unwanted charges, please ensure you cancel services before the renewal date.

4. Refund Request Process

To request a refund:

1. Submit a ticket through our official support portal or email us at support@zunahost.com.
2. Provide your order details, payment proof, and reason for cancellation.
3. Refunds will be processed within 7–10 business days after approval.

5. Service Termination

• If your account is suspended or terminated due to violation of our Terms & Conditions (e.g., hosting illegal content, spam, abuse), you will not be eligible for a refund.

6. Currency & Transaction Fees

• Refunds will be issued in the same currency as the original payment.
• Any transaction fees charged by payment processors (Stripe, bKash, banks) are non-refundable.

7. Changes to This Policy

Zuna Host reserves the right to update this Refund Policy at any time. Any updates will be posted on this page with a revised “Last Updated” date.

8. Contact Us

For refund requests or questions, please contact:

Zuna Host
📧 Email: support@zunahost.com
🌍 Website: www.zunahost.com
📞 Phone:
🏢 Address: